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Latest News

OUR WEBSITE

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Public Meeting

There will be a joint meeting of Market Place Surgery and The Butchery Surgery on Wednesday, 5th December, 2018 to discuss the merger of the two practice.  Patients and members of the public are invited to attend.  Please come along to find out more.  This will be held in the Jury Room at The Guildhall in Sandwich at 6.30 pm.

Future Plans for your GP Practice

The proposal to close Eastry Surgery, which is a branch practice of Market Place Surgery in Sandwich, has been approved by NHS Canterbury and Coastal Clinical Commissioning Group (CCG).

While this may be disappointing news for some patients, the doctors and staff at Market Place Surgery will be using this as an opportunity to provide additional services for our patients and a create a bright, long-term future for the practice.

There will be a planned transition from now until Eastry Surgery closes on 31 March 2019. Patients do not need to take any action and we will keep you updated during this process.

The CCG, which commissions the majority of NHS services in our area, will support us throughout this period.

This move will allow our planned merger with The Butchery Surgery in Sandwich to be formalised. 

This will bring opportunities to develop additional services and provide a sustainable, resilient medical practice for the residents of Sandwich, Eastry and the surrounding villages.

If you have any questions, please do not hesitate to contact Carol Bore, Practice Manager.  Please email edn.g82063@nhs.net  We will publish responses to questions under the 'Frequently Asked Questions' section below, and update this regularly.

Eastry Closure - FAQs

Notes from Public Meetings

4th September 2018 - Eastry Village Hall
4th September 2018 - Roadshow Event - Market Place Surgery
31st August 2018 - Roadshow Event - Eastry Surgery
23rd August 2018 - Eastry Village Hall

Flu Clinics

We are now booking appointments for our 2018/19 flu clinics.  

An appointment is required for ALL clinics.

Flu vaccination clinics are available each year commencing in late September for all patients over the age of 65 and other 'at risk' patients.

Are you 65 years of age or older?

Do you suffer from:

Respiratory disease
Heart disease
Kidney disease
Liver disease
Diabetes
A weak immune system
Or have you had a stroke?

If your answer to any of these questions is YES, then your doctor recommends that you are protected against influenza.

You CANNOT catch flu from the vaccine.

We do not offer a walk in clinic.  For our Saturday clinics you will be given a window of time to attend (15 minutes) with other patients as we have up to 6 staff vaccinating at the same time who are able to vaccinate a large number of patients within these time frames.  PLEASE DO NOT ARRIVE BEFORE YOUR ALLOTTED TIME.  We often find patients ignore their appointment time and arrive early because of shopping, a day out, or because another family member had an earlier appointment.  This causes delays and confusion whilst our teams try to find your name in our clinical appointments system of 500-600 other appointments.  If you do arrive early, you may be asked to take a seat in our waiting room until your appointment time.  

This is a very fast moving clinic.  Patients arrive, walk straight through - preferably with their arm ready, with no need to close doors or undress, are vaccinated and leave.  We do not deal with any general queries during Saturday flu clinics.  

Reminders are issued to those eligible for the free vaccine by way of the very successful text messaging system.  We do not issue postal letters to eligible patients due to high numbers and the cost implications involved.  Therefore if you are an eligible patient, or are a carer for an eligible patient, we recommend you provide us with your mobile number.  You do not have to wait to receive a reminder to book your appointment, if you know you qualify.  However, please be aware that you will be asked by our reception team to briefly state why you are eligible. 

Improved Access

Patients are now able to book appointments out of hours up to 8 pm weekday evenings and at the weekend.   

A minor illness service is being provided from Deal Hospital from 6.30 pm to 8 pm Monday to Friday, where patients will be seen by either a GP or Advanced Nurse Practitioner (ANP).  

A physiotherapy clinic is available on Saturday mornings, based at Ash Surgery.

A number of appointments will also be available in Whitstable on Sundays and Bank Holidays.

This is a new initiative, working with The Butchery and Ash surgeries to provide enhanced cover for the local population.

Please Note

This will be for pre-bookable appointments only, and is not a walk in clinic.  Please ask at reception if you would like an appointment on one of these days.

FY2 Doctors in Training

The practice now hosts Foundation Year 2 doctors, who work under the supervision of Dr Drew.  Their placement is for 4 months and we currently have Dr Emily Gardner-Bougaard working with us until December. 

Improvements for Patients

Some of you will have noticed that we have changed the configuration of the main reception at Sandwich. 

All telephone calls for both surgeries are now routed through Sandwich to the hub, which is a a room behind the main reception area.  This provides greater confidentiality when dealing with patients on the telephone and allows calls to be handled more efficiently.  There is the added advantage that this frees up the receptionist on the front desk, who can now give you her undivided attention, and deal with your requests without the distraction of the telephones ringing.  In addition, we have added more options for you to choose when you ring the surgery, to hopefully route you through to the right person from the outset.  We hope you will see these as positive improvements, and that they will enhance your experience of contacting the surgery, whether in person or on the telephone. 

Patients wishing to speak to a member of staff at our Eastry branch can rest assured that their call will be transferred, as appropriate. 

Important Message to Patients

Over recent months the surgery has experienced growing demand for our services, which has coincided with difficulties in recruiting new GPs.  A Partner has recently retired.  These challenges are nationally recognised. Whilst every effort is being made locally and nationally to improve the situation there remains significant additional demand on our available resources.

 

With this in mind could you please consider the following:- 

 

  • If you need to cancel an appointment, ensure the surgery is made aware. This appointment can then be offered to another patient.
  • There may be a longer wait for routine appointments.
  • If your problem is urgent and requires assessment on the same day; where possible please make every effort to contact the surgery early in the day.
  • Home visit requests should be made before 11 am and are for patients who are terminally ill and/or housebound. Lack of transport is not a reason to request a home visit.
  • Please treat staff with respect. They are handling a huge demand on a daily basis and with limited resources.

 

Despite the current challenges we remain totally committed to improving our service and remain focused on high quality patient care.   We appreciate your support during this difficult time.

 

If you would like to read more about the current pressures on the system, please see the following article published by The King’s Fund:

 

http://www.kingsfund.org.uk/sites/files/kf/field/field_publication_file/Understanding-GP-pressures-Kings-Fund-May-2016.pdf

 

The Partners

Electronic Prescriptions

Market Place and Eastry surgeries went live with the Electronic Prescription Service (EPS) on 17th June 2015.  This means for patients on repeat medication, your prescriptions will be sent electronically to your nominated pharmacy.  More information is available on the 'Prescriptions' tab at the top of this page. 

Educational Afternoons

Please note that both Market Place and Eastry surgeries will be closed for staff training on the following dates from 1 pm.  Should you need urgent medical attention during this time, please contact NHS 111.

  • Thursday, 6th December, 2018
  • Wednesday, 13th February, 2019
  • Tuesday, 19th March, 2019
  • Tuesday, 14th May, 2019
  • Thursday, 20th June, 2019
  • Tuesday, 17th September, 2019
  • Thursday, 17th October, 2019
  • Tuesday, 12th November, 2019
  • Thursday, 12th December, 2019
  • Wednesday, 12th February, 2020
  • Tuesday, 17th March, 2020

Text Reminder Service

We are now able to send text reminders for your appointments.  Please make sure we have up-to-date mobile contact details for you.  Please pick up a form next time you are in the surgery, or you can complete one here.

Health Help Now

Click here for information about how to access healthcare services.

Have Your Say

Did you know you can now have your say to help improve the services we provide, by completing a short survey.

The Friends and Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. 

You can say what is going well and what can be improved which will help us to make decisions about the care and services we provide.

It doesn't take long and you don't need to give your details - your response is completely anonymous.  Please see link on menu bar. 

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