With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
After 29 years of loyal service to patients in Sandwich and surrounding areas, Dr Healy retired from the practice on 31st December 2018. We wish him all the best for the future, and a long and happy retirement. We are very fortunate that Dr Healy will continue to work as a salaried GP two days/week from February 2019.
Future Plans for your GP Practice
The proposal to close Eastry Surgery, which is a branch practice of Market Place Surgery in Sandwich, has been approved by NHS Canterbury and Coastal Clinical Commissioning Group (CCG).
While this may be disappointing news for some patients, the doctors and staff at Market Place Surgery will be using this as an opportunity to provide additional services for our patients and a create a bright, long-term future for the practice.
There will be a planned transition from now until Eastry Surgery closes on 31 March 2019. Patients do not need to take any action and we will keep you updated during this process.
The CCG, which commissions the majority of NHS services in our area, will support us throughout this period.
This move will allow our planned merger with The Butchery Surgery in Sandwich to be formalised.
This will bring opportunities to develop additional services and provide a sustainable, resilient medical practice for the residents of Sandwich, Eastry and the surrounding villages.
If you have any questions, please do not hesitate to contact Carol Bore, Practice Manager. Please email firstname.lastname@example.org We will publish responses to questions under the 'Frequently Asked Questions' section below, and update this regularly.
Eastry Closure - FAQs
Notes from Public Meetings
4th September 2018 - Eastry Village Hall
4th September 2018 - Roadshow Event - Market Place Surgery
31st August 2018 - Roadshow Event - Eastry Surgery
23rd August 2018 - Eastry Village Hall
Patients are now able to book appointments out of hours up to 8 pm weekday evenings and at the weekend.
A minor illness service is being provided from Deal Hospital from 6.30 pm to 8 pm Monday to Friday, where patients will be seen by either a GP or Advanced Nurse Practitioner (ANP).
A physiotherapy clinic is available on Saturday mornings, based at Ash Surgery.
A number of appointments will also be available in Whitstable on Sundays and Bank Holidays.
This is a new initiative, working with The Butchery and Ash surgeries to provide enhanced cover for the local population.
This will be for pre-bookable appointments only, and is not a walk in clinic. Please ask at reception if you would like an appointment on one of these days.
FY2 Doctors in Training
The practice now hosts Foundation Year 2 doctors, who work under the supervision of Dr Drew. Their placement is for 4 months and we currently have Dr Emily Gardner-Bougaard working with us until December.
Improvements for Patients
Some of you will have noticed that we have changed the configuration of the main reception at Sandwich.
All telephone calls for both surgeries are now routed through Sandwich to the hub, which is a a room behind the main reception area. This provides greater confidentiality when dealing with patients on the telephone and allows calls to be handled more efficiently. There is the added advantage that this frees up the receptionist on the front desk, who can now give you her undivided attention, and deal with your requests without the distraction of the telephones ringing. In addition, we have added more options for you to choose when you ring the surgery, to hopefully route you through to the right person from the outset. We hope you will see these as positive improvements, and that they will enhance your experience of contacting the surgery, whether in person or on the telephone.
Patients wishing to speak to a member of staff at our Eastry branch can rest assured that their call will be transferred, as appropriate.
Important Message to Patients
Over recent months the surgery has experienced growing demand for our services, which has coincided with difficulties in recruiting new GPs. A Partner has recently retired. These challenges are nationally recognised. Whilst every effort is being made locally and nationally to improve the situation there remains significant additional demand on our available resources.
With this in mind could you please consider the following:-
- If you need to cancel an appointment, ensure the surgery is made aware. This appointment can then be offered to another patient.
- There may be a longer wait for routine appointments.
- If your problem is urgent and requires assessment on the same day; where possible please make every effort to contact the surgery early in the day.
- Home visit requests should be made before 11 am and are for patients who are terminally ill and/or housebound. Lack of transport is not a reason to request a home visit.
- Please treat staff with respect. They are handling a huge demand on a daily basis and with limited resources.
Despite the current challenges we remain totally committed to improving our service and remain focused on high quality patient care. We appreciate your support during this difficult time.
If you would like to read more about the current pressures on the system, please see the following article published by The King’s Fund:
Market Place and Eastry surgeries went live with the Electronic Prescription Service (EPS) on 17th June 2015. This means for patients on repeat medication, your prescriptions will be sent electronically to your nominated pharmacy. More information is available on the 'Prescriptions' tab at the top of this page.
Please note that both Market Place and Eastry surgeries will be closed for staff training on the following dates from 1 pm. Should you need urgent medical attention during this time, please contact NHS 111.
- Wednesday, 13th February, 2019
- Tuesday, 19th March, 2019
- Tuesday, 30th April, 2019
- Tuesday, 14th May, 2019
- Wednesday, 19th June, 2019
- Tuesday, 17th September, 2019
- Thursday, 17th October, 2019
- Tuesday, 12th November, 2019
- Thursday, 23rd January, 2020
- Wednesday, 12th February, 2020
- Tuesday, 17th March, 2020
Text Reminder Service
We are now able to send text reminders for your appointments. Please make sure we have up-to-date mobile contact details for you. Please pick up a form next time you are in the surgery, or you can complete one here.
Health Help Now
Click here for information about how to access healthcare services.
Have Your Say
Did you know you can now have your say to help improve the services we provide, by completing a short survey.
The Friends and Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience.
You can say what is going well and what can be improved which will help us to make decisions about the care and services we provide.
It doesn't take long and you don't need to give your details - your response is completely anonymous. Please see link on menu bar.