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OUR WEBSITE

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Merger Update

Plans are progressing with the merger of The Butchery Surgery and Market Place Surgery and from May 2019 the two practices will become one, as Sandwich Medical Practice.

The healthcare you receive will continue to be responsive, effective and timely.  The two practices coming together will maximize the benefits of working as a larger health organisation, whilst keeping all that is best about your current practice.

All staff from both sites will transfer to Sandwich Medical Practice, who are committed to ensuring stability and continuity in the care that is provided for you.  Sandwich Medical Practice will continue to operate from both sites at Cattle Market and 7 The Butchery. 

Key Information:

All changes will happen automatically and access to your regular GPs will continue as before. Your registration will seamlessly transfer to Sandwich Medical Practice, along with your medical records.  You do not need to do anything. 

As from Monday 20th May, Market Place Surgery will be the main site. If you have a repeat prescription request, it would be preferable to drop this here.  If you prefer, requests can be left at The Butchery, but please note this will take an additional 24 hours to process above the usual 48 hours (72 hours).  If you order online, the process will not change.

All telephone calls will be routed through the main site. The telephone number is 01304 619790.  

Summary:

No action is required by patients.

If you are a Carer or a patient with specific health needs, and you think the merger will impact on you, please contact the Practice Manager to discuss.

If you have any questions or concerns then please ring NHS Canterbury & Coastal Clinical Commissioning Group (CCG) on 03000 424 144 rather than the practice.  The CCG is responsible for ensuring that all patients have access to GP practice services in the area.

From the Doctors and Staff of Market Place Surgery and The Butchery Surgery, working together as SANDWICH MEDICAL PRACTICE.

Retirement

After 29 years of loyal service to patients in Sandwich and surrounding areas, Dr Healy retired from the practice on 31st December 2018.  We wish him all the best for the future, and a long and happy retirement.  We are very fortunate that Dr Healy will continue to work as a salaried GP two days/week from February 2019. 

Improved Access

Patients are now able to book appointments out of hours up to 8 pm weekday evenings and at the weekend.   

A number of appointments will also be available in Whitstable on Sundays and Bank Holidays.

This is a new initiative, working together with Ash Surgery to provide enhanced cover for the local population.

Please Note

This will be for pre-bookable appointments only, and is not a walk in clinic.  Please ask at reception if you would like an appointment on one of these days.

FY2 Doctors in Training

The practice now hosts Foundation Year 2 doctors, who work under the supervision of Dr Drew.  

Improvements for Patients

Some of you will have noticed that we have changed the configuration of the main reception at Sandwich. 

All telephone calls for both surgeries are now routed through Sandwich to the hub, which is a a room behind the main reception area.  This provides greater confidentiality when dealing with patients on the telephone and allows calls to be handled more efficiently.  There is the added advantage that this frees up the receptionist on the front desk, who can now give you her undivided attention, and deal with your requests without the distraction of the telephones ringing.  In addition, we have added more options for you to choose when you ring the surgery, to hopefully route you through to the right person from the outset.  We hope you will see these as positive improvements, and that they will enhance your experience of contacting the surgery, whether in person or on the telephone. 

Important Message to Patients

Over recent months the surgery has experienced growing demand for our services, which has coincided with difficulties in recruiting new GPs.  A Partner has recently retired.  These challenges are nationally recognised. Whilst every effort is being made locally and nationally to improve the situation there remains significant additional demand on our available resources.

 

With this in mind could you please consider the following:- 

 

  • If you need to cancel an appointment, ensure the surgery is made aware. This appointment can then be offered to another patient.
  • There may be a longer wait for routine appointments.
  • If your problem is urgent and requires assessment on the same day; where possible please make every effort to contact the surgery early in the day.
  • Home visit requests should be made before 11 am and are for patients who are terminally ill and/or housebound. Lack of transport is not a reason to request a home visit.
  • Please treat staff with respect. They are handling a huge demand on a daily basis and with limited resources.

 

Despite the current challenges we remain totally committed to improving our service and remain focused on high quality patient care.   We appreciate your support during this difficult time.

 

If you would like to read more about the current pressures on the system, please see the following article published by The King’s Fund:

 

http://www.kingsfund.org.uk/sites/files/kf/field/field_publication_file/Understanding-GP-pressures-Kings-Fund-May-2016.pdf

 

The Partners

Educational Afternoons

Please note that Sandwich Medical Practice will be closed for staff training on the following dates from 1 pm.  Should you need urgent medical attention during this time, please contact NHS 111.

  • Tuesday, 30th April, 2019
  • Tuesday, 14th May, 2019
  • Wednesday, 19th June, 2019
  • Tuesday, 17th September, 2019
  • Thursday, 17th October, 2019
  • Tuesday, 12th November, 2019
  • Thursday, 23rd January, 2020
  • Wednesday, 12th February, 2020
  • Tuesday, 17th March, 2020

Text Reminder Service

We are now able to send text reminders for your appointments.  Please make sure we have up-to-date mobile contact details for you.  Please pick up a form next time you are in the surgery, or you can complete one here.

Health Help Now

Click here for information about how to access healthcare services.

Have Your Say

Did you know you can now have your say to help improve the services we provide, by completing a short survey.

The Friends and Family Test is about giving patients the opportunity to provide quick feedback on their care and treatment experience. 

You can say what is going well and what can be improved which will help us to make decisions about the care and services we provide.

It doesn't take long and you don't need to give your details - your response is completely anonymous.  Please see link on menu bar. 

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