Appointments

Appointments System

All surgeries are by appointment only. These can be booked in advance by telephoning the surgery.

You can also book appointments on line through Patient Access (via the link above) once you have registered for this service, please ask for further details at reception or click on the link at the top of this page.

It may not always be possible to see the doctor of your choice if you telephone on the day you wish to have an appointment.  If you wish to see a particular doctor you should contact us outside of the early morning rush and we will offer you the next available appointment with that doctor.  

You may be offered, or request a telephone consultation with your doctor if this is appropriate and you do not need an examination.

As Monday morning is the busiest time of the week, please avoid telephoning then for non-urgent requests.

Home Visits

Patients are requested, where possible, to telephone before 11 am if a home visit is required that day.

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Chaperone Services

The Practice is happy to provide chaperones for certain clinical procedures. Please ask for a chaperone at any time before or during the consultation.

Interpreter

If you require an interpreter when you see the doctor, please notify the receptionist when you book your appointment, and she will arrange this for you.

Improved Access

Patients are now able to book appointments out of hours up to 8 pm weekday evenings and at the weekend on Saturdays mornings in Sandwich or Ash.  Appointments will be available from 6.30 and 8 pm Monday to Friday, with either a GP, Nurse, or Physiotherapist. 

A number of appointments will also be available in Whitstable on Sundays and Bank holidays.

This is a new initiative, working together with Ash Surgery to provide enhanced cover for the local population.

Please note – this will be for pre-bookable appointments only, and is not a walk in clinic.  Please ask at reception if you would like an appointment on one of these days.